Back up and restore your data

Your data lives in the cloud, so a lost or broken device costs you a device and nothing else — sign in elsewhere and everything is there. A backup is for a different risk: a mistake made inside the account.

Both live under Settings → Data & Backup, admin only.

Export a backup

Export Full Backup writes your business data to a file you keep. The page shows when you last exported, which is the reminder that makes people actually do it.

Store the file somewhere that is not the till: cloud storage, an email to yourself, a laptop. A backup on the device it protects is not a backup.

A reasonable habit: monthly, and additionally before anything structural — reorganising your menu, a bulk price change, adding a lot of staff accounts. Any change you might want to undo deserves an export first.

Restore a backup

Restore Backup reads an export back in, and lets you pick which data to restore rather than forcing all or nothing.

Restoring is the right tool when something structural went wrong: a menu reorganisation that made things worse, product data deleted by accident, settings changed beyond recall.

It is the wrong tool for a mistake on a single order. A backup is a snapshot of a moment, so restoring rolls back everything in the categories you select — a sledgehammer for something voiding one order fixes precisely.

Before restoring: export a fresh backup first, so the current state is recoverable if the restore is not what you expected. This costs thirty seconds and has saved a great many afternoons.

What a backup does not replace

• Device loss. Already covered — the data is in the cloud.
• A wrong order. Void it.
• Stock drift. Count and record the gap as wastage rather than restoring.
• Unsynced offline orders. A backup cannot reach orders still sitting on a device. Get the device online; see working offline.

Deleting your account

Settings → Danger Zone → Delete Account schedules your account and all business data for permanent deletion after a waiting period, and requires you to type DELETE to confirm.

The delay exists so an accidental tap is recoverable. Once the period elapses, the data is gone — every order, every report, every product. There is no support route back.

If there is any chance you will want your figures later — for tax, for a dispute, for curiosity — export a full backup before you start. It is the last moment you will be able to.

If you are leaving because something did not work, tell us first. It is often something we can fix, and the delete button will still be there afterwards.

Frequently asked questions

Where is my Kasenso data stored?

In the cloud, tied to your account rather than to any one device. Signing in on a new phone, tablet or computer brings everything with you, which is why losing a device does not lose your data.

How often should I export a backup?

Monthly is a sensible baseline, plus an export before any structural change — reorganising the menu, a bulk price change, a large batch of edits. Keep the file somewhere other than the till device.

Can I restore just part of a backup?

Yes. The restore screen lets you choose which data to bring back rather than forcing the whole file, which makes it usable for recovering one area without disturbing everything else.

Can I undo deleting my account?

Only during the waiting period before deletion takes effect — the delay exists for exactly that reason. After it elapses, the data is permanently gone. Export a backup before starting if there is any chance you will want your records.

Does a backup include my sales history?

The export is of your business data. Treat it as your archive and keep it somewhere durable — and note that it is a snapshot from the moment you exported, not a live mirror.

That is the end of the guides. If something here did not cover what you needed, tell us what you were trying to do — we would rather write the missing guide than have you work it out alone.